H&M | H&M Trust Center | Powered by Akitra

About the Company

H&M (Hennes & Mauritz) is a global fashion brand offering fashion and quality at the best price in a sustainable way. We are deeply committed to protecting the data, privacy, and security of our customers, partners, and employees. This Trust Center provides transparency into our security posture, compliance certifications, and the continuous efforts we make to safeguard your information.

Compliance Request Access to Private Documents

13 Results

H&M Group follows a comprehensive compliance framework focused on ethical business practices, legal adherence, sustainability, and human rights protection. The company ensures compliance through internal policies, supplier standards, and continuous monitoring across its global operations. H&M provides a speak-up channel where employees and partners can report violations confidentially, ensuring accountability and corrective action.

SOC 2

2025

GDPR

2026

ISO 27001

2026

SOC 2 Type 2

2026

21 CFR 820

2020

SOC 2 Type 2

2020

CMMC v2.0

2029

SOC 2

2024

SOC 2 Type 2

2027

BSA/AML

2026

GDPR

2022

TCPA

2026

CPRA

2027

Trusted Technology Partners

Amazon Web Services

Adyen

Cloudflare

Documents My Documents

Request Access to Private Documents

Incident Response Policy

Information Security Policy

Access Control Policy

Code of Conduct Policy

Information Security Policy

Data Protection Policy

LInk Report

Encrypted File

Application security Policy

Policies

Incident Response Policy

Information Security Policy

Legal

Compliance Statement

Vendor Agreement Policy

NDA policy

Data Privacy

Data Retention Policy

Data Protection

Reports

Compliance Report

Security Audit Report

Vendor Risk Assessment Report

Access Control

User Access Management Policy

Role-Based Access Policy

Privileged Access Policy

Recovery

Third Party Dependence

Hosting

Data Access Level

Pentest

LInk Report

Encrypted File

Penetration Testing Report

Corporate Security

Employee Security Policy

Network Security

test pswrd protected popup

Perimeter Security Policy

Remote Access policy

Self-Assessments

We are working on our security compliance. We can provide completed questionnaires upon request.

App Security

Application security Policy

FAQ

How does the company identify, assess, and mitigate risks associated with its information security program?

what is questionaire?

Do you use endpoint detection and response (EDR) for all company devices?

How often do you conduct internal security risk assessments?

Question	Answer
How does the company identify, assess, and mitigate risks associated with its information security program?	Yes. The company has a comprehensive risk management process that includes identifying, assessing, and mitigating information security risks. The process involves conducting regular risk assessments, analyzing threats and vulnerabilities, determining risk levels, recommending controls, and implementing mitigation strategies. This is done through a structured approach that includes asset identification, threat and vulnerability analysis, impact assessment, and risk treatment.
what is questionaire?	Not applicable.
Do you use endpoint detection and response (EDR) for all company devices?	No. While we have comprehensive security measures in place, including antivirus software and device encryption, our current policy does not specifically mention the use of endpoint detection and response (EDR) for all company devices. Our workstation policy focuses on general security practices like encryption, antivirus software, and proper device usage, but does not explicitly require EDR.
How often do you conduct internal security risk assessments?	Yes. We conduct security risk assessments on a periodic basis. Our policy requires performing additional risk assessments that reexamine reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of customer information at least annually. We also reassess the sufficiency of existing safeguards to control these risks during these periodic assessments.
Do you have a formal Information Security Management System (ISMS) in place?	Yes. We have a formal Information Security Management System (ISMS) in place. Our ISMS includes comprehensive policies and procedures covering various aspects of information security, regular risk assessments, and defined roles and responsibilities for managing information security across the organization.
How does your organization ensure administrative functions related to provided services, including those pertaining to customer IaaS, PaaS, or SaaS instances, are securely performed. For example, is all administration conducted from a secure Administrative web interface?	Yes. We ensure secure administration of our services through a combination of strict access controls, secure channels, and comprehensive monitoring. All privileged access to servers is conducted via encrypted network connections such as SSH or IPSec. We implement the principle of least required access for all administrative functions. Additionally, we maintain detailed logs of all administrative activities, which are regularly reviewed for any anomalies or unauthorized access attempts.
Do the forms in refered to in question P6.3 clearly describe the purposes for which personal information is being collected? (If so please provide verbiage from application form.)	Not applicable.
Original	Not applicable.
Does the lab owner ensure that, in the event of a transfer or departure, user access is de-provisioned on a timely basis?	Yes. We have robust procedures in place to ensure timely de-provisioning of user access upon transfer or departure. Our policy mandates that user accounts be de-provisioned within one business day of termination, with emergency terminations performed immediately. This process includes revoking all credentials and access privileges, ensuring comprehensive security.
Is there a recognizable perimeter or a secure perimeter between the Reception Zone and the Operations Zone?	Not Applicable.
Is the facility located in an area unlikely to experience serious man-made accidents, riots, and related problems? (e.g. tornado, earthquake, railway, airport)	Not applicable.
Is the Data Centre set up in a Rack and stack formation?	Not applicable.
Is there any cyber security awareness training is conducted in your organization?	Yes. We conduct comprehensive cybersecurity awareness training for our employees. This training covers various aspects of information security, including safeguarding sensitive information, recognizing and reporting security threats, and understanding legal responsibilities. Our approach ensures that all employees are well-equipped to maintain a strong security posture.
Does your organization's Service Level Agreement (SLA) provide for at least 99.995% availability in all facilities?	No. Our organization's Service Level Agreement (SLA) does not specifically provide for 99.995% availability in all facilities. However, we have robust business continuity and disaster recovery strategies in place. We rely on AWS availability commitments and SLAs for production uptime, and have measures to ensure critical services can be quickly restored in case of disruptions.
How does your organization support the integration of monitoring, auditing, and alerting systems with existing customer monitoring infrastructure?	Not applicable.
Does the Company Information Security Management Program contain data retention and destruction policies?	Yes. Our Information Security Management Program includes comprehensive data retention and destruction policies. These policies outline specific procedures for securely storing data during its lifecycle and properly disposing of information when it is no longer needed. This ensures we maintain data integrity, comply with regulatory requirements, and protect sensitive information from unauthorized access or exposure.
What security standards does Flipkart follow	Flipkart follows industry recognized security and privacy standards such as ISO 27001 and PCI DSS. We regularly review and update our security controls to protect customer and partner data.
How does Flipkart protect customer data	Flipkart protects customer data using encryption access controls secure infrastructure and continuous monitoring. Only authorized personnel can access sensitive information and strict security policies are followed.
Q1	A1
QUESTION 1	ANSWER 1

Question

Answer

How does the company identify, assess, and mitigate risks associated with its information security program?

Yes. The company has a comprehensive risk management process that includes identifying, assessing, and mitigating information security risks. The process involves conducting regular risk assessments, analyzing threats and vulnerabilities, determining risk levels, recommending controls, and implementing mitigation strategies. This is done through a structured approach that includes asset identification, threat and vulnerability analysis, impact assessment, and risk treatment.

what is questionaire?

Not applicable.

Do you use endpoint detection and response (EDR) for all company devices?

No. While we have comprehensive security measures in place, including antivirus software and device encryption, our current policy does not specifically mention the use of endpoint detection and response (EDR) for all company devices. Our workstation policy focuses on general security practices like encryption, antivirus software, and proper device usage, but does not explicitly require EDR.

How often do you conduct internal security risk assessments?

Yes. We conduct security risk assessments on a periodic basis. Our policy requires performing additional risk assessments that reexamine reasonably foreseeable internal and external risks to the security, confidentiality, and integrity of customer information at least annually. We also reassess the sufficiency of existing safeguards to control these risks during these periodic assessments.

Do you have a formal Information Security Management System (ISMS) in place?

Yes. We have a formal Information Security Management System (ISMS) in place. Our ISMS includes comprehensive policies and procedures covering various aspects of information security, regular risk assessments, and defined roles and responsibilities for managing information security across the organization.

How does your organization ensure administrative functions related to provided services, including those pertaining to customer IaaS, PaaS, or SaaS instances, are securely performed. For example, is all administration conducted from a secure Administrative web interface?

Yes. We ensure secure administration of our services through a combination of strict access controls, secure channels, and comprehensive monitoring. All privileged access to servers is conducted via encrypted network connections such as SSH or IPSec. We implement the principle of least required access for all administrative functions. Additionally, we maintain detailed logs of all administrative activities, which are regularly reviewed for any anomalies or unauthorized access attempts.

Do the forms in refered to in question P6.3 clearly describe the purposes for which personal information is being collected? (If so please provide verbiage from application form.)

Not applicable.

Original

Not applicable.

Does the lab owner ensure that, in the event of a transfer or departure, user access is de-provisioned on a timely basis?

Yes. We have robust procedures in place to ensure timely de-provisioning of user access upon transfer or departure. Our policy mandates that user accounts be de-provisioned within one business day of termination, with emergency terminations performed immediately. This process includes revoking all credentials and access privileges, ensuring comprehensive security.

Is there a recognizable perimeter or a secure perimeter between the Reception Zone and the Operations Zone?

Not Applicable.

Is the facility located in an area unlikely to experience serious man-made accidents, riots, and related problems? (e.g. tornado, earthquake, railway, airport)

Not applicable.

Is the Data Centre set up in a Rack and stack formation?

Not applicable.

Is there any cyber security awareness training is conducted in your organization?

Yes. We conduct comprehensive cybersecurity awareness training for our employees. This training covers various aspects of information security, including safeguarding sensitive information, recognizing and reporting security threats, and understanding legal responsibilities. Our approach ensures that all employees are well-equipped to maintain a strong security posture.

Does your organization's Service Level Agreement (SLA) provide for at least 99.995% availability in all facilities?

No. Our organization's Service Level Agreement (SLA) does not specifically provide for 99.995% availability in all facilities. However, we have robust business continuity and disaster recovery strategies in place. We rely on AWS availability commitments and SLAs for production uptime, and have measures to ensure critical services can be quickly restored in case of disruptions.

How does your organization support the integration of monitoring, auditing, and alerting systems with existing customer monitoring infrastructure?

Not applicable.

Does the Company Information Security Management Program contain data retention and destruction policies?

Yes. Our Information Security Management Program includes comprehensive data retention and destruction policies. These policies outline specific procedures for securely storing data during its lifecycle and properly disposing of information when it is no longer needed. This ensures we maintain data integrity, comply with regulatory requirements, and protect sensitive information from unauthorized access or exposure.

What security standards does Flipkart follow

Flipkart follows industry recognized security and privacy standards such as ISO 27001 and PCI DSS. We regularly review and update our security controls to protect customer and partner data.

How does Flipkart protect customer data

Flipkart protects customer data using encryption access controls secure infrastructure and continuous monitoring. Only authorized personnel can access sensitive information and strict security policies are followed.

QUESTION 1

ANSWER 1

Trust Center Updates

Incident Response Process Improvement Published at

H&M has refined its incident response framework to ensure faster detection reporting and resolution of security incidents.

Security Infrastructure Enhancement Published at

H&M has upgraded its security infrastructure with advanced threat detection systems and improved monitoring capabilities to strengthen platform security and prevent unauthorized access.

Data Privacy Policy Update Published at

H&M has updated its data privacy policy to provide greater transparency on how customer data is collected processed stored and protected in compliance with applicable regulations.


	GDPR
	ISO 27001
	Soc 2 type 2
	test 21 cfr
	test soc 2 type 2
	Cmc
	soc 2 link report
	Soc 2 type 2 edit
	new test
	new test 2
	Cpra

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